Working Hours: 2nd Shift (M-F 1:00 pm EST to 10:00 pm EST)
Founded in 2004, Federated Service Solutions (FSS) is passionate about helping businesses do business better. Our focus is end-to-end technology equipment and infrastructure solutions which include, but are not limited to, infrastructure cabling, skilled engineering services, and equipment setup, activation, testing and tear outs. Basically we are responsible for any of the technology in a building that doesn’t zap you. This includes devices such as computers, cash registers, phones, CCTV, kiosks, digital signage, and all of the network that connects and supports it.
About the role:
FSS is looking for a fun, smart Help Desk Support person who loves to troubleshoot and is well known for their ability to make things work. This job is dynamic and no day is the same. Our customers, many of whom are Fortune 100 Retailers, have very complex environments and you would be supporting our technicians in the field on a successful visit. This role requires basic knowledge of network infrastructure and a desire to always learn more. This is not your typical help desk job, you will not be troubleshooting computer boot issues you will be supporting a limitless number of tasks we are performing in the field. In this position, you will work closely with the Project Management team as well as our Resource Deployment team. Besides strong technical ability and inclination, you will also need soft skills in communication and the ability to work through challenging situations calmly.
What you'll be doing:
Who we're looking for:
If you feel like FSS is the perfect place for you, please submit your resume and complete our quick assessment so we know how best to place you in the company before you submit your resume on this platform.
If you are selected to move forward you will receive an email inviting you to participate in a phone interview.
If you do not receive an email or phone call, it means we believe you are not the best fit for this position at this time. But don’t be discouraged, your resume will be kept on file for future openings that you might match to here at FSS.
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