Help Desk Support Technician Level 1 Work From Home Opportunity Job

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Federated Service Solutions

Summary of Help Desk Support Technician Level 1 Work From Home Opportunity job


$13 To $17 Hourly

Benefits Offered

Life, 401K, Dental, Medical, Vision

Employment Type


Working Hours: 2nd Shift (M-F 1:00 pm EST to 10:00 pm EST)

About FSS:
Founded in 2004, Federated Service Solutions (FSS) is passionate about helping businesses do business better. Our focus is end-to-end technology equipment and infrastructure solutions which include, but are not limited to, infrastructure cabling, skilled engineering services, and equipment setup, activation, testing and tear outs. Basically we are responsible for any of the technology in a building that doesn’t zap you. This includes devices such as computers, cash registers, phones, CCTV, kiosks, digital signage, and all of the network that connects and supports it.

About the role:
FSS is looking for a fun, smart Help Desk Support person who loves to troubleshoot and is well known for their ability to make things work. This job is dynamic and no day is the same. Our customers, many of whom are Fortune 100 Retailers, have very complex environments and you would be supporting our technicians in the field on a successful visit. This role requires basic knowledge of network infrastructure and a desire to always learn more. This is not your typical help desk job, you will not be troubleshooting computer boot issues you will be supporting a limitless number of tasks we are performing in the field. In this position, you will work closely with the Project Management team as well as our Resource Deployment team. Besides strong technical ability and inclination, you will also need soft skills in communication and the ability to work through challenging situations calmly.

What you'll be doing:

  • Supporting Technicians and Customers as needed throughout the day by phone
  • Ensuring technicians are on site, on time and that all deliverables are received after the site is done
  • Maintaining our online Project Portal to ensure the most accurate information about the sites is available to the entire company
  • Responsible for creating project manuals and further defining scopes of work to ensure successful delivery on site
  • Completing Predictive Site Surveys as a customer deliverable which are used to design and analyze wireless infrastructure needed to cover a facility
  • Participating in weekly Level 10 meetings to review metrics, quarterly goals, and open issues
  • Become the Subject Matter Expert for various products/functionality used by customers
  • Role can be based out of Farmington Hills, Michigan or may be remote

Who we're looking for:

  • 2+ years of IT experience troubleshooting networks for customers in the workplace and/or working as a low-voltage field technician
  • Someone who is always looking to learn more and enhance their skillset
  • Someone with troubleshooting skills: You will constantly be working to solve the next problem
  • Someone who has good phone skills: For many of the people you work with, the phone will be your only interface, it is critical that you are always maintaining a professional, customer/service oriented disposition
  • Someone who is organized and efficient with an attention to detail: You will be reviewing critical job information to ensure quality installations
  • Someone who self-starts, and doesn’t need or want a manager telling them what to do next, you know your responsibilities and you go after the task at hand
  • Excellent communicator both oral and written.

Our Benefits:

  • In Michigan: Third Wednesday night out with the team, spirit days, family picnics, holiday parties, a company kickball team, and plenty of cooking adventures and competitions
  • Out of State: Annual company meetings in Michigan full of great events and tons of chances to build stronger relationships
  • Paid Time Off
  • Competitive compensation
  • Medical/Dental/Vision plans, 401(k), flex spending account, life and disability insurances, and many more optional services at low rates

What’s next:
If you feel like FSS is the perfect place for you, please submit your resume and complete our quick assessment so we know how best to place you in the company before you submit your resume on this platform.

If you are selected to move forward you will receive an email inviting you to participate in a phone interview.

If you do not receive an email or phone call, it means we believe you are not the best fit for this position at this time. But don’t be discouraged, your resume will be kept on file for future openings that you might match to here at FSS.

Keyword search: Helpdesk, IT Assistant, Help desk Analyst, Help Desk, Help desk Specialist, Help desk Technician, computer repair, Computer Specialist, Desktop Support, End User Support, IT Support Specialist, Tech Support, Technical Call Center, IT Service Desk Analyst, Tier 1, Level 1, Network Support, Junior Network Admin, First Tier IT Support, Helpdesk Technician, Techie, Low-Voltage Technician

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Federated Service Solutions company review

This company has a progressive and collaborative culture It aligns with today s forward thinking business processes and internal culture I highly recommend this company if you ready to think outside the box and work together as a group
If you are not ready to be in a collaborative environment admit your mistakes support your co workers this is not the company for you
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77% recommended Federated Service Solutions company to a friend
Overall Rating:

3.9 based on 31 reviews
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About Federated Service Solutions Company

  • Jennifer Ferris ( President )
  • Vacancy Location: Porthill , ID
  • Vacancy job: Help Desk Support Technician Level 1 Work From Home Opportunity
  • Rate: negotiable
Quick Apply Now

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