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Hometown America

Summary of Help Desk It Support job


$40,000 To $44,000 Annually

Benefits Offered

401K, Vision, Dental, Medical, Life

Employment Type


Position Summary

This first-level support role is key in supporting the strategy for a changing IT department with a focus on customer service, quality of work, and problem resolution. This role will have an emphasis on break/fix scenarios and the identification of potential issues and proactive solutions.

General Job Duties and Expectations

Specific duties include providing level 1 phone support for all company locations and level 1 & 2 support for the Chicago corporate office.

  • Routinely work in remote access sessions with users in other offices to troubleshoot and resolve problems
  • Handle multiple calls, prioritizing and following up on help desk tickets
  • Track, escalate, and follow-up on tickets in queue

Required Technical Skills

  • PC Workstations (PCs, monitors, printers, peripherals)
  • Microsoft Windows 7 and 10. Windows Server experience a plus.
  • Microsoft Office 2013, 2016
  • Active Directory
  • Outlook, OWA, and Exchange (Office 365 experience preferred)
  • Sharepoint
  • Basic local networking experience (TCP/IP, DHCP, DNS)

Additional Technical Skills Not Required but Preferred

  • Microsoft SCCM Imaging
  • VMWare VSphere/VCenter
  • Microsoft ADFS
  • Meraki VPN and/or Microsoft RRaS VPN

Other Required Skills and Experience

  • Degree or specialized training or certification in information technology field
  • Minimum of 2 years of experience in an IT help desk role troubleshooting IT problems
  • Initiative to research and see a problem through to achieve high call resolution
  • Analytical and troubleshooting abilities
  • Excellent communication skills, written and verbal
  • Ability to manage time effectively to handle and resolve multiple calls
  • Customer service skills with the ability to demonstrate patience and concern for customer needs

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Hometown America company review

This is a company that truly cares about their employees Benefits are great pay is great I cannot say enough
No cons to speak of
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86% recommended Hometown America company to a friend
Overall Rating:

4.2 based on 37 reviews
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About Hometown America Company

  • Stephen Braun and Pat Zilis ( Co-President/COO and Co-President/CFO )
  • Vacancy Location: Chicago , IL
  • Vacancy job: Help Desk It Support
  • Rate: negotiable
Quick Apply Now

By clicking the quick apply button above you will be redirected to Ziprecruiter.com, you are agreeing to the TWEETAJOB Terms of Use.