This first-level support role is key in supporting the strategy for a changing IT department with a focus on customer service, quality of work, and problem resolution. This role will have an emphasis on break/fix scenarios and the identification of potential issues and proactive solutions.
General Job Duties and Expectations
Specific duties include providing level 1 phone support for all company locations and level 1 & 2 support for the Chicago corporate office.
Required Technical Skills
Additional Technical Skills Not Required but Preferred
Other Required Skills and Experience
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