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Leadingedge Personnel

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Summary of It Support Specialist job

Compensation

$15 Hourly

Benefits Offered

Medical, Life, Dental, Vision

Employment Type

Full-Time

Provides first level help desk support to clients via e-mail, phone, and service tickets. Support line-of-business applications, systems and software. The Technology Support Specialist will manage the flow of service tickets through creation, troubleshooting, escalation, and closure. Has knowledge of commonly-used concepts, practices, and procedures. This is a temp to hire opportunity.

ESSENTIAL FUNCTIONS:

  • Responsible to instill company values: Respect, Integrity, Safety, Expertise, Unity, and Positive Energy
  • Provide call handling and service ticket creation for all incoming technology support calls; to include issues with laptops/desktops, printers, user management, office productivity tools, and CRM Platforms
  • Ownership of customer communication within defined response time goals from initial contact to final resolution
  • Escalation of technical issues and/or questions as necessary within the IT team.
  • Document all pertinent identification information, including name, location, contact information, and nature of problem or issue in our call tracking system.
  • Solve technical issues using existing knowledge of key technologies and methodical troubleshooting, and facilitate repair through existing partners.
  • Support the appropriate software and hardware used by the organization.
  • Perform hands-on fixes, including installing and upgrading software, installing hardware, and configuring systems and applications.
  • Perform hands-off fixes (via telephone and without remote access tools), including installing and upgrading software, installing hardware, and configuring systems and applications.
  • Onboard new users to include setting up domain accounts, e-mail accounts/mailboxes; configure user accounts in IPI’s technology package (OneLink) as needed; image and configure new user workstations and laptops.
  • Enter troubleshooting steps and instructions into the solutions database for future use.
  • Record, track, and document the problem-solving process for each request. Include all successful and unsuccessful decisions made. Document what actions were taken through to the final resolution.
  • Prioritize and escalate issues (when required) to the appropriate experienced team members, management and/or vendor.

MINIMUM KNOWLEDGE, SKILLS, & ABILITIES REQUIRED:

  • Minimum of two years of college.
  • 2-3 years of Technical Support experience.
  • Experience with Microsoft Windows Operating Systems, Windows 7-10, Windows Server 2003-2012.
  • Proficient in the use and support of Microsoft Office versions 2007-2016.
  • Basic understanding of networking principles, IP addressing, DNS, DHCP.
  • Preferred Industry Certification A+, Network+, MCSA, or MCP.
  • Ability to respond effectively and timely to callers’ needs and issues.
  • Ability to communicate and work with other departments within the firm (Sales, Marketing, IT, Operations, and HR).
  • Excellent communication skills and professional phone etiquette.
  • Strong problem-solving skills, creative, and decisive.
  • Possess basic project management skills and be able to work independently to accomplish successful project/ticket resolution.

ADDITIONAL KNOWLEDGE, SKILLS, & ABILITIES PREFERRED:

  • Bachelor’s degree in Information Technology related field of study
  • 3+ years Support Help Desk and/or Customer Service experience
  • Sound business judgment and strong decision-making ability
  • A passion for technology and continuous learning within the I.T field

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Leadingedge Personnel company review

+ PRO
Love working here and love the people
- CONS
none that can think of here
Culture And Values:

4.1
Senior Leadership:

3.8
Compensation And Benefits:

3.2
Career Opportunities:

3.1
WorkLife Balance:

3.6
Sharing:

86% recommended Leadingedge Personnel company to a friend
Overall Rating:

3.6 based on 20 reviews
Company review

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About Leadingedge Personnel Company

  • Kelly Hudson ( President )
  • Vacancy Location: San Antonio , TX
  • Vacancy job: It Support Specialist
  • Rate: negotiable
Quick Apply Now

By clicking the quick apply button above you will be redirected to Ziprecruiter.com, you are agreeing to the TWEETAJOB Terms of Use.